Return and Refund Policy
Last updated: September 1, 2026
We want you to be happy with your purchase from GCE Construction’s online store. If something isn’t right, here’s how returns and refunds work.
Return Window
You may return most items within 14 days of the delivery date. To be eligible for a return, an item must be:
- Unused and in the same condition you received it
- In its original packaging, with tags attached (for clothing/apparel)
Non-Returnable Items
The following are not eligible for return unless they arrive damaged or defective:
- Custom or special-order items
- Clearance or final-sale items (marked as such on the product page)
How to Start a Return
To request a return, contact us at [email protected] or 423-201-9836 with your order number (from your order confirmation email) and the item(s) you’d like to return. We’ll confirm your return and provide instructions for sending the item back.
We recommend requesting a return before shipping anything back to us, so we can confirm eligibility and give you the correct return address.
Return Shipping
You are responsible for return shipping costs, unless the item arrived damaged, defective, or we shipped you the wrong item — in those cases, we’ll cover return shipping or make it right at no cost to you.
We recommend using a trackable shipping method for your return, since we are not responsible for return packages lost in transit.
Damaged or Defective Items
If your order arrives damaged or defective, contact us within 14 days of delivery at [email protected] or 423-201-9836. Please include your order number and a photo of the damaged or defective item — this helps us resolve it quickly, whether that’s a replacement, exchange, or refund.
Refunds
Once we receive and inspect your returned item, we’ll notify you that it’s been approved (or, if applicable, why it wasn’t). Approved refunds are issued to your original payment method and typically processed within 5–10 business days. Depending on your bank or card issuer, it may take a few additional days for the refund to appear on your statement.
Original shipping charges are non-refundable, except when the return is due to our error (damaged, defective, or incorrect item).
Exchanges
If you’d prefer an exchange instead of a refund (for example, a different size), let us know when you request your return and we’ll do our best to accommodate it, subject to availability.
Late or Missing Refunds
If it’s been longer than 10 business days since we confirmed your refund and you haven’t received it, first check with your bank or card issuer, as processing times can vary. If you still haven’t received it, contact us at [email protected] and we’ll look into it.
Contact Us
GCE Construction Phone: 423-201-9836 Email: [email protected] Website: https://gceconstructionservices.com